CUSTOMER EXPERIENCE
Know how every client feels, before they tell you.
BuildAbility™ tracks customer satisfaction and team performance in real time, across every job you run. You see the dip before it becomes a bad review or a lost referral, while there is still time to fix it.
BuildAbility™ is built and run by Increase Construction.
TRUSTED BY
THE PROBLEM
By the time you find out, it's already cost you.
Most builders find out how a client really felt at the worst possible moments: at handover, when it is too late to change anything. In a one-star review, after the damage is public. Or never, when a referral that should have come simply does not, and you have no idea why. By then the relationship, and the word-of-mouth work that comes with it, is already gone.
HOW IT WORKS
From a short check-in to a fix, before it becomes a problem.
01
A short SMS check-in
At each build stage, your client gets a short SMS check-in, quick enough that they actually respond, and specific enough to be useful.
02
It lands live in your dashboard
Every response flows straight into your BuildAbility dashboard in real time, no spreadsheets, no waiting for someone to collate it.
03
You act before it becomes a problem
You see exactly where trust is dipping while there is still time to step in, call the client, and fix it.
WHAT YOU SEE
See exactly where trust is dipping, stage by stage.
A live CX score
One clear score across every build you have running, so you know at a glance who is happy and who needs attention.
Stage-by-stage detail
Drill into exactly which build stage is where trust dips, so you can fix the process, not just the one job.
A team performance view
See how each supervisor and crew is actually performing in the eyes of the client, not just on paper.
Ready to protect your reputation and win more work?
Get In Touch
Ready to see how BuildAbility could work on your jobs? Send us a message and we will be in touch.
- [email protected]